that you, our clients and prospective clients (hereinafter referred to as “you” and “your”) provide to us,
whether in person, by telephone, mail or e-mail, or through our
revisions will be posted here. By visiting the Website, you accept the policies described in this Privacy
Policy, and your continued use of the Website after such changes have been posted constitutes your
acceptance of such changes.
GENERAL COLLECTION AND USE. Some information is explicitly provided to us by you, while other
information, such as your IP address, is gathered automatically as you use our services. You
may voluntarily provide certain personal identifying information to us in connection with your purchase
of travel-related products, subscriptions, and services (all of which will be referred to as “Personal
Information”). If you choose to provide us with Personal Information by opting in, you consent to our
collection of that information and to the transfer and storage of that information on our servers located in
the United States. Personal Information includes all information you voluntarily provide to us, whether in
person, by telephone, mail or e-mail, or on this Website, such as: (i) your contact information (e.g. name,
telephone number, passport number, driver’s license or state identification number, and postal and e-mail
addresses); (ii) financial information (e.g. credit card number, security code, cardholder name, billing
address, and expiration date); and (iii) information related to your travel profile (e.g. travel preferences,
including seat selection, frequent flyer/hotel/car rental program information, booking history and
interests, and special health accommodations).
We may use your Personal Information to provide you with travel-related information, including
providing you with responses to requests for travel services, travel notifications, travel confirmations and
updates, as well as managing your account, processing bills, and/or personalized mailings (electronic or
otherwise) or other communications that you consent to receive, and to prevent potentially prohibited or
illegal activity, resolve disputes and collect fees.
DISCLOSURE OF YOUR PERSONAL INFORMATION. We may share your information with third
parties to facilitate your travel plans or requests for information. JLT may share your Personal
Information (only to the extent reasonably necessary or as required by the circumstances) and Aggregated
Data, when applicable, with the following parties:
(i) Third party vendors and preferred suppliers, in order for such parties to (1) assist JLT in providing
the requested travel services to you, including personalizing your experience (2) provide aggregate
reporting to JLT and certain third parties (using only Aggregated Data and not individual Personal
Information when provided to third parties), and (3) provide 24/7/365 emergency customer support for
certain eligible clients.
(ii) These highly regarded vendors and preferred suppliers with which JLT has alliances so that you
may receive information about exclusive offers or other luxury products and services in which you may
be interested (but if you do not wish to receive marketing communications from those parties, please
contact us at [email protected] and/or by unsubscribing);
(iii) Non-affiliated third party vendors and service providers which provide certain services or
functions requested by you and/or which fulfill your requested transactions, including but not limited to,
hotels, airlines, cruise lines, safari camps, event sites, tour operators, ground transportation providers, and
car rental companies, as well as service providers who assist with our business operations (such as fraud
investigations, bill collection and affiliate and award programs).
(iv) Other third parties to whom you explicitly ask us to send your information (or about whom you
are otherwise explicitly notified and consent to when using a specific service).
(v) The appropriate parties if it is requested by a government agency or law enforcement personnel or
if we are otherwise required by law to disclose it in response to subpoenas, court orders, or other legal
process, to establish or exercise our legal rights, to defend against legal claims, or as otherwise required
by law (in which case, we reserve the right to raise or waive any legal objection available to us).
(vi) The appropriate parties in order to investigate, prevent, or take action regarding illegal or
suspected illegal activities, to protect and defend the rights, property, or safety of JLT, our clients or
others, and in accordance with our terms and conditions and other agreements.
(vii) Other appropriate entities, such as our successors or assigns, should we undergo a corporate
transaction, such as a divestiture, merger, consolidation, or asset sale.
(viii) The appropriate parties when we believe in good faith that disclosure is required to protect the
security, property, assets and/or rights of JLT from unauthorized use or misuse of the Website or anything
found at the Website.
ONCE YOUR PERSONAL INFORMATION HAS BEEN SHARED WITH A NON-AFFILIATED
HOW THAT THIRD-PARTY COLLECTS, USES OR SHARES YOUR PERSONAL INFORMATION
AND AS SUCH, WE WILL THEREAFTER HAVE NO RESPONSIBILITY FOR ITS USE.
PROTECTION OF YOUR PERSONAL INFORMATION IN THE POSSESSION OF ANY SUCH
JLT may provide third-party links, or otherwise cooperate with third parties, to provide you with access to
online booking tools. These online booking tools are owned and operated by third party providers and are
not under the control of JLT. JLT may provide access to these online booking tools as a service to you,
and is not responsible for their operation, content, information practices or any link contained in a linked
site. These tools often gather personally identifiable information and financial information from you to
complete your booking requests, and our service may include some of your Personal Information in the
link to the booking tool to help streamline the booking process.
THIRD PARTY PRIVACY POLICIES. Vendors, online booking tool providers, and other third parties
with whom we share your Personal Information may have their own privacy policies contained in their
does not apply to these vendors, online booking tool providers, and other third parties, and their policies
may differ from our policy.
COOKIES. In addition to the information gathered as described above, we use a technology called
“cookies” which may be used to provide you with tailored information from a website. A cookie is an
element of data that a website can send to your browser, which may then store it on your system. For
Cookies alone do not tell us your e-mail address or other Personal Information unless you choose to
provide this information to us by, for example, registering on our Website. You can set your browser to
notify you when you receive a cookie, giving you the chance to decide whether to accept it. However,
please note that disabling cookies may prevent you from taking advantage of certain travel tools and
program features on the Website. The information contained in or collected by cookies is not considered
Personal Information for the purposes of this Policy.
LOG FILES. Like most websites, we use log files to track system activity. These files include IP
addresses, browser type, Internet service provider (ISP), and other technical information relating to your
use of our Website. We use this information to analyze usage patterns, observe trends, administer the site,
track user movements in the aggregate, and gather broad demographic information for aggregate use. We
use Google Analytics to assist in this analysis.
AGGREGATED INFORMATION. In addition to any Personal Information you may voluntarily provide
to us, this Website also collects general information regarding visitors and users of this Website as it
relates to their use of the Website (referred to herein as “Aggregated Data”). This information is collected
automatically each time a user navigates our Website. The term Aggregated Data includes, but is not
limited to, such information as traffic patterns, number, frequency and duration of visits to certain pages,
visits from other websites or to third-party websites linked to this Website, use of particular services and
interest in services, information or features of the Website or other parties made available through or
found at the Website. This information is anonymous and is useful for improving the content and
navigational tools of our Website. Aggregated Data may also include information or data obtained from
you or other sources, which has been combined with or compiled from other information or data in such a
manner to no longer be personally identifiable or linked to an individual. Aggregated Data is not
considered Personal Information for the purposes of this Policy.
CHILDREN. JLT does not sell travel or other services for purchase by children. Please be aware that JLT
has not designed this Website for and does not intend for it to be used by, anyone under age 18.
Accordingly, this Website should not be used by anyone under age 18. JLT specifically requests that
persons under the age of 18 not use this Website or submit information to the Website. JLT does not
knowingly collect information from children under 18. If you are under 18, please do not submit any
personally identifiable information to JLT. If a minor has provided the Company with Personal
Information, a parent or guardian of that minor may contact us via email: [email protected] or via regular mail at 364 W. Secretariat Drive, Tempe, AZ 85284.
If JLT discovers that a minor has provided JLT with Personal Information, that minor’s information will
be removed from the JLT ’s database as soon as practicable.
contact us about modifying or deleting your personal profile, or for any other reason related to this
giving your consent and permission for any use of the Personal Information that is consistent with the
uses stated in this Policy or elsewhere at the Website at the point you submit such Personal Information,
and such consent will be presumed by JLT, unless you expressly state otherwise at the time you submit
the Personal Information. If you do not agree to the uses stated in this Policy or disclosed elsewhere at the
Website, please do not use the Website or provide us with any Personal Information.
CALIFORNIA RESIDENTS. California residents have the right to request in writing from JLT:
(i) a list of the categories of Personal Information, such as name, address, e-mail address, telephone
numbers, and the type of services provided to the customer, that JLT has disclosed to third parties
(including affiliates that are separate legal entities) during the immediately preceding calendar year for the
third parties’ direct marketing purposes, and (ii) the names and addresses of all such third parties.
To request the above information, please contact us via e-mail at [email protected] or via
regular mail 364 W. Secretariat Drive, Tempe, AZ 85284.. (Please include in your correspondence a
reference to “California Disclosure Information.”) We will respond to such written requests, free of
charge, within 30 days following receipt at the e-mail or mailing address stated above. If we receive your
request at a different e-mail or mailing address, we will respond within a reasonable period of time, not to
exceed 150 days from the date received. Please note that we are only required to respond to each
customer once per calendar year.
QUESTIONS OR COMMENTS? If you have any questions or concerns about this Policy or the way we
use your Personal Information, please feel contact us by e-mail at [email protected] via
regular mail at 364 W. Secretariat Drive, Tempe, AZ 85284.